Terms & Conditions

1. About arahxad Collective

arahxad Collective operates as a business consulting firm based in George Town, Penang, Malaysia. Our registered address is 56, Jalan Sultan Ahmad Shah, 10050 George Town, Penang. References to "we", "us", or "our" in these terms refer to arahxad Collective. References to "you" or "your" refer to any individual or organisation accessing our website or engaging our services.

2. Website Use

By accessing and using this website, you agree to:

• Use the website only for lawful purposes and in a manner consistent with these terms
• Not attempt to gain unauthorised access to any part of the website or its infrastructure
• Not reproduce, distribute, or republish website content without our prior written consent
• Not engage in conduct that could damage, disable, or impair the website or interfere with other users
• Not transmit any unsolicited commercial communications through forms or contact channels on the site

We reserve the right to restrict access to any part of the website at our discretion and without notice.

3. Information Accuracy

We take care to keep the information on this website current and accurate. However, we make no representations or warranties — express or implied — regarding the completeness, accuracy, or fitness for a particular purpose of any content published here. Service descriptions, pricing, and timelines are provided for guidance and may be subject to change. Any specific commitments will be confirmed in a written engagement agreement.

4. Consulting Services

Engagements with arahxad Collective are governed by a separate written agreement between the parties. These Terms and Conditions apply in the absence of, or in addition to, any such agreement. The following applies to all service engagements:

• Work begins upon written confirmation of scope and receipt of any required advance payment
• Deliverable formats, timelines, and responsibilities will be confirmed in a scoping document prior to commencement
• We will perform services with reasonable skill and care, drawing on available information and reasonable professional judgment
• Client cooperation, including provision of relevant data and timely feedback, is required for successful delivery
• Final deliverables will be provided in the formats agreed during scoping

5. Fees and Payment

Fees for each service are quoted in Malaysian Ringgit (RM) and are confirmed in writing before work begins. Where applicable, we may require a deposit before commencing an engagement. Payment terms will be specified in the service agreement. We reserve the right to pause or conclude work if agreed payment terms are not met, following reasonable notice to the client.

6. Confidentiality

We treat all client information with discretion. Information shared during scoping discussions or active engagements will not be disclosed to third parties without your consent, except as required by law. This obligation continues after an engagement concludes. Clients are similarly asked to treat any methodologies, templates, or frameworks provided by arahxad Collective as confidential and for internal use only, unless we agree otherwise in writing.

7. Intellectual Property

All content on this website — including text, design elements, graphics, and structural layouts — is the property of arahxad Collective and protected under applicable Malaysian intellectual property law. Upon full payment, clients receive a non-transferable licence to use deliverables within their organisation for the purposes agreed during engagement. Underlying methodologies, tools, and frameworks developed by arahxad Collective remain our property. You may not reproduce, adapt, or distribute engagement deliverables externally without our written agreement.

8. Limitation of Liability

To the extent permitted by Malaysian law:

• We are not liable for indirect, incidental, or consequential losses arising from use of our website or reliance on its content
• Our total liability for any claim relating to a consulting engagement is limited to the fees paid for that specific engagement
• We are not responsible for outcomes arising from implementation decisions made independently by the client following delivery
• We do not guarantee specific business results from any consulting engagement

Nothing in these terms limits liability for fraud, personal injury, or death caused by negligence.

9. Third-Party Links

Our website may contain links to external websites for convenience or reference. We are not responsible for the content, accuracy, or privacy practices of those sites and do not endorse them by inclusion. We recommend reviewing the terms and policies of any external site you visit.

10. Cancellation and Termination

Either party may terminate an engagement by giving reasonable written notice. In the event of termination, fees for work completed to the point of notice remain payable. Any unused portions of advance payments will be refunded proportionally, less any costs already incurred. Specific cancellation terms will be detailed in your engagement agreement where applicable.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from or in connection with these terms shall be subject to the jurisdiction of the courts of Malaysia. We are open to resolving disputes through good-faith discussion before formal proceedings, and welcome you to contact us at the details below if a concern arises.

12. Changes to These Terms

We may update these terms from time to time. Material changes will be reflected in the "Last Updated" date at the top of this page. Continued use of the website following any revision constitutes acceptance of the updated terms. We recommend reviewing this page periodically.

13. Contact

If you have questions about these Terms and Conditions, please contact us at [email protected], by phone at +60 4-2283 6741, or in writing to 56, Jalan Sultan Ahmad Shah, 10050 George Town, Penang, Malaysia.